Case Study On Quality Inprovement Example

Case Study On Quality Inprovement Example Case Study On Quality Inprovement – Case Study Example Case Study on Quality Improvement Angels of Mercy is a middle hospital located in East London whose location may attract service delivery to a significant part of the London population. Over time, the hospital has been losing most of its clients because the quality of health care delivered has been dwindling over time. In essence, the staffs handling the patients do not meet the required standards of hygiene as on several occasions patients have suffered from MRSA that has been fateful to some patients. Further, Angels of Mercy has also failed to provide quality health standards consistently as many of the staff working in the hospital do not apply ethical principles in their practice. Clients have also reported cases of patient neglect in terms of access to treatment and the care given to them during their stay at the hospital. Further, patients have reported negligencewhendoctors perform some procedures that include leaving of surgery equipment in the body of the patients. This has posed safety risks for many patients and has attracted hefty fines as compensation for patient negligence and unethical practice.Consequently, the marketing structure has also failed due to the unethical medical practices by the institution. The hospital does not have functional total quality management techniques in place as the hospital has failed to offer patient friendly services. Other than failed service delivery structures, the data acquisition center of the hospital does complement the operations of the hospital, which have influenced failure in the execution of organizational duties and responsibilities. In essence, the organization’s has been unsuccessful in achieving total quality management as the administration of the hospital has continued to sit by and watch as the quality of service deteriorates. The challenge of making the required changes to the operations of the hospital is in terms of the costs of implementation because the hospital operates on a low budg et.Questions1. How can this hospital apply the Lean and Six sigmatogether in order to raise the standards of service delivery?2. What are the roles of the hospital staff and the administration in achieving total quality management for the hospital?3. How will effective data collection help in the improvement and achievement of standardized practice for the hospital?Buchbinder, Sharon, & Shanks, H. Nancy.(2012. Introduction to health care management (2nded.). Burlington, MA: Jones & Bartlett Learning. Web. 6 Nov. 2013.Henriksen, Kerm, & Dayton, Elizabeth. â€Å"Organizational silence and hidden threats to patient safety, Health Research and Educational Trust.† Health Services Research 41. 4 (2006): 1539-1554. Web. 6 Nov. 2013.Orzano, A. John., Mclnerney, R. Claire, Scharf, David, Tallia, F. Alfred, F.& Crabtree, F. Benjamin. â€Å"A knowledge management model: Implications for enhancing quality in health care.† Journal of the American Society for information science and technology, 59. 3 (2008): 489-505. Web. 6 Nov. 2013.Polk, J.D. â€Å"Lean six sigma, innovation and the change acceleration process can work together† Physician Executive Journal, January-February 2011, 38-42. Web. 6 Nov. 2013.Smith, A.D. & Offodile, O. F. Data collection automation and total quality management in the health-services industry. PubMed, 25.3 (2008): 217-240. Web. 6 Nov. 2013.Tkac, M, &Lyocsa, S. â€Å"On the evaluation of six sigma projects.†Quality and Reliability Engineering International.26 (2009): 115-124. Web. 6 Nov. 2013.

Conflict Management Styles Paper Research Example | Topics and Well Written Essays - 750 words

Conflict Management Styles - Research Paper Example n this paper, we will discuss different ways to handle conflicts along with the approaches that managers and employees use in my organization for the same purpose. There many approaches which one can use to handle workplace conflicts. Some of the most effective approaches include forcing, accommodating, avoiding, compromising and collaborating. Let us discuss all of them in some detail in order to know the way organizations can use them for conflict management. Forcing is one of the five major methods of conflict management. However, people usually use this method as the last alternative when there is no other way to reach a resolution. Managers often use this method to show their power and authority. Although this method helps people in reaching a quick resolution, but it puts an adverse impact on the relationship that a person has with another person involved in the conflict. Accommodating is a technique using which one conflict party accommodates the concerns of the other party involved in the conflict. Although this technique is useful in resolving the conflicts, but there are also some disadvantages of using this technique. For example, a party involved in conflict can try to take illegitimate advantage of the accommodating approach of the other party. Avoiding is a technique using which a person tries to avoid the issue because of some reasons. In some situations, the issue is not so important that a conflicting party should resolve it whereas, in some situations, a party involved in the conflict does not see any chance of getting the demands met. In some situations, one conflicting party is unable to manage the conflict properly and prefers to stay back from the conflict. â€Å"In the avoiding mode, a business professional is low on assertiveness and low on cooperation† (Tanner, 2010). Compromising is a technique using which all parties involved in the conflict cooperate to reach a mutual agreement. This technique is useful where the intent is to reach

Innovation 2 Essay Example | Topics and Well Written Essays - 6000 words

Innovation 2 - Essay Example In light of all the approaches presented in this literature review pertaining to the usefulness of customer knowledge in defining the Key Performance Indicators for any organization, it can be rightly stated that in contemporary time the reliance upon closed innovation process has become adequate and thus is obsolete, because of the major requirements of this process which can not be fulfilled in the contemporary era of increased globalization. Therefore, incorporation of the open innovation process is not only essential but also necessary in order to succeed and progress. Within this process, customers play a significant role on every step of the product development process, and their immense contribution could not be ignored, since they are the end users thus the utilization of their knowledge could spell success for the firm if it is handled appropriately. This paper makes a conclusion that with this the KPIs of the organization have to be restructured into more qualitative tools in order to account for different intricate and complex sources of knowledge base. When these are properly restructured and evaluated it leaves the organization with the dilemma of solving the issue of lost intellectual property, thus proposing that the outside-in method of open innovation should be used and external sources should be used for commercialization once the idea has been licensed, in order to ensure protection of Intellectual Property and also effectiveness in marketing.

Ancient Egypt Essay Example for Free

Ancient Egypt Essay When one thinks of â€Å"mummification,† what would immediately come into mind is Ancient Egypt. But according to archaeologists, they discovered that this process is also being practiced in other places such as China and even in the among the tribes in Alaska though they are not identical to that of the Egyptians whose method is more commonly known (Monet). Compared to the other methods which appear to be very simple in terms of process or procedures such as simply putting the corpse in cold or airtight places, the Egyptian method is considered the most elaborate which is still shrouded and mystery as to how the process is exactly conducted. The only way to get an idea on how it was done is to examine the remains for pathological purposes as well as a smattering of surviving texts that have been found (Monet; David 383-384). Egyptian mumification is a two-step process that entailed embalming which made use of chemicals to preserve the remains for a longer duration of time. The second process is wrapping the corpse with layers of linen bandages for the purpose of maintaining its shape through the passage of time (Monet; David 385). Archaeologists are amazed on how â€Å"sophisticated† Egyptians were in developing the technology to make a body â€Å"live forever† and had exceeded their expectations. If there is a reasonable conclusion to this topic, the Egyptians made a significant contribution to modern civilization with this process. While it may be impractical for people to preserve the remains of the decased in this day and age, the practice still has benefits in terms of slowing decomposition and no attempt is made to duplicate the exact methods used. Works Cited David, A. Rosalie, Mummification. Nicholson, Paul T. , and Ian Shaw, eds. Ancient Egyptian Materials and Technology. Cambridge: Cambridge University Press, 2000. Monet, Jefferson. An Overview of Mummification in Ancient Egypt. 1996. Tour Egypt. Net. 21 Aug. 2010 http://www. touregypt. net/featurestories/mummification. htm.

Smoking Cigarettes Essay -- Argumentative Persuasive Example Essays

Smoking The first article for review is titled Self-efficacy, Health Locus of Control, and Smoking. This article studies how the participants confidence levels and health locus prior to entering treatment predicts results of the quitting program. The program is called "Fresh Start" and was conducted in Victoria, Australia. It consisted of three groups: (A) those who made an attempt (Stop for one day), (B) those who met criteria in A, and did not smoke for duration of program, (C) those who abstained for six months. Confidence was tested by questionnaires (post, during and at 6-month period). Health Locus is defined by how the participant attributed health outcomes (internal, external or by chance). The results of this experiment showed that those individuals across the three groups who had high levels of self-efficacy was related not to the number of attempts to quit, but the success of the attempts, while "the role of Health Locus of Control [was found to be] complex needing further investigation" (Stuart, Borland, & McMurray, 1994, p. 1). The second article for review is titled, Sensation Seeking, Nicotine Dependence, and Smoking Motivation in Female and Male Smokers. This study was conducted using a sample of French smokers (36 F, 60 M) and non-smokers (23 F, 45 M). The goal of the experiment was to study "the relationship between sensation seeking and smoking" (p. 221). The objectives of the study was (a) to see if smokers are higher in sensation seeking than their non-smoking counterparts, (b) to see if there are any gender forces in smoking and sensation seeking, and (c) to examine "in each sex, the nature of the relationship between sensation seeking and smoking" (p. 221). These three items were measured on four sub-scales, they are: 1) The Disinhibition subscale (DIS) - shows desire to be socially open, extroverted 2) The Thrill and Adventure Seeking subscale (TA... ...s, 19(3), (p. 219- 227). Pergaman Press Ltd., Oxford, England. Crittendens, K.S., Manfredi, C., Lacey, L., Warnecke, R., & Parsons, J. (1994). "Measuring Readiness and Motivation to Quit Smoking among Women in Public Health Clinics" in Addictive Behaviors, 19(5), (p. 497-507). Pergaman Press Ltd., Oxford, England. Garvey, A.J., Hitchcock, J.L., Heinold, J.W., Rosner, B. (1992). Addictive Behaviors, 17, (p. 367-377). Pergamon Press Ltd., Oxford, England. Grove, R.J. (1993). "Attributional Correlates of Cessation Self-Efficacy Among Smokers" in Addictive Behaviors, 18(3), (p. 311-320). Pergaman Press Ltd., Oxford, England. Parrott, A.C. (1993). "Cigarette Smoking: Effects Upon Self-Rated Stress and Arousal over the Day", in Addictive Behaviors, 18(4), (p. 389-395). Pergaman Press Ltd., Oxford, England. Stuart, K., Borland, R., McMurray, N. (1994). "Self-Efficacy, Health Locus of Control, and Smoking Cessation" in Addictive Behaviors, 19(1) (p. 1-12). Pergaman Press Ltd., Oxford, England.

Russian Foreign Policy

Russian foreign policy: priorities, challenges and perspectives According to the Foreign Policy of the Russian Federation drawn up by the Russian Foreign Ministry, Russia should become a balancing factor in conditions of global turbulence in the development of global civilization. Due to some factors the world now is getting unstable and unpredictable.Among these factors are the global crisis, a powerful catalyst of deep changes in the geopolitical landscape, the weakening of the role of the UN, the strengthening of trans border challenges and threats, where threats in the information space are key items and the tendency towards the re-ideologization of international relations. Nevertheless, Russia is given the unique role of a balancing factor in international affairs and the development of the world civilization.So, Russia will build its foreign policy in accordance with several top priorities. The main goal is to help save the world economy, to promote the formation of a fair and democratic global trade-economic architecture. In addition, Russia should fight interference in countries' internal affairs; seek respect for human rights and liberties with regard for the national, cultural, and historical characteristics of every country.Also Russia must prevent military interventions and other forms of interference. Russia's second top priority is  the European Union (special emphasis is on the introduction of a visa-free regime). It concerns Russia's major partners in Europe (Germany, France, Italy, and the Netherlands) with which Russia is actively working in the gas sphere and cooperation with the OSCE, NATO, and the countries of Northern Europe, the Baltic States, and the Balkans.The third top priority of Russia is the U. S. , from which Russia will seek legal guarantees that the missile defense systems will not be targeted against Russian nuclear restraint forces and the observance of international law, including the principle of non-interference in countr ies' internal affairs. In the meantime, the development of friendly relations with China and India is an important area of Russian foreign policy.

Employment Discrimination During The United States

Employment discrimination strikes numerous gatherings of people and has been going on for a long time. In the U.S., this type of discrimination happens at whatever point a business or its delegates purposely single out representatives or candidates on the premise of age, race, sex, sexual introduction, incapacity, religion and an assortment of different reasons. Laws have been readied to debilitate segregation from happening. Rise to circumstances laws plan to make a level playing field with the goal that individuals are utilized, paid, prepared and advanced simply because of their aptitudes, capacities and how they carry out their occupation. This type of discrimination affects a diverse group of people in some shape, form, or fashion. Employment discrimination happens when a business treats one representative less positively than others. It could mean a female representative being paid not as much as a male associate for doing the same occupation, or a minority ethnic worker being denied the preparation opportunities offered to white partners. There are numerous sorts of discrimination. Direct discrimination happens when a business treats a representative less positively than another person on account of one of the above reasons. For instance, it would be immediate separation if a driving employment was just open to male candidates. Another form of discrimination that people may not recognize as such is indirect discrimination. â€Å"Indirect discrimination occurs when anShow MoreRelatedHrm 531 W2 Employment Law Compliance Plan Essay1141 Words   |  5 Pages Employment Law Compliance Plan HRM/531 Human Capital Management February 10, 2014 To: Bradley Stonefield Landslide Limousine Service Austin, Texas From: Atwood and Allen Consulting Date: February 10, 214 Subject: Employment Law Compliance Plan As per the conversation, the formulation of an employment law compliance plan is the request. Mr. Bradley is planning to start a limousine service in Austin, Texas. The goal is to have 25 employees within the first of the year of business. This memoRead MoreBusiness Law : Labor And Employment Law891 Words   |  4 PagesBusiness Law: Labor and Employment Law Each and every day business throughout the United States are met with challenging situations that are centered around labor and employment law. As the director of human resources for Company X, I have been tasked with analyzing three situations that may or may not violate any federal acts. The federal acts that will be considered are the Family Medical Leave Act of 1993 (FMLA), the Age Discrimination in Employment Act of 1967 (ADEA), and the Americans withRead More The Great Recession of 2007: Job Discrimination in the United States1403 Words   |  6 Pages In December of 2007, the United States entered a recession that was ignited by the global financial crisis. A recession is a period of decline in economic activity. The Great Recession, as Americans referred to the recession of 2007, was the longest recession since the Great Depression (Homan Matthews , 2008). With inflation occurring and the housing market in shambles, Americans struggled to live during this horrific period in U.S. history. Millions of Americans are out of work, and U.S. companiesRead MoreLyndon Baines Johnson s History870 Words   |  4 PagesLyndon Baines Johnson makes one of the most important historical figures of the United States because of the enormous changes brought in the states federation. During Lyndon Baines Johnson’s reign, there was a lot of evolution in the federal state laws (Andrews and Sarah Gaby 202). After the assassination of the JKF, Lyndon Baines Johnson moved quickly to becoming the president of United States. At the time he fostered the development of some of the largest reforms in the federal laws in the URead MoreGay Rights, Gay, Lesbian, And Society1202 Words   |  5 Pagesworkforce can lead to discrimination. Gay mirages are also frowned upon by society. Unfortunately, there aren’t many laws that protect gay rights. Everyday in America, gay people are being fired, denied a job, refused promotion, or some other form of discrimination. It’s not because they don t qualify for the job it’s because they are gay. 21/50 states in the US have rights set to protect them from facing this discrimination (Eisenberg, Rebecca). 18 out of those 21 states it is illegal to fireRead MoreMckennon vs. Nashville Banner Publishing Company Essay1359 Words   |  6 PagesSUPREME COURT OF THE UNITED STATES Certiorari To The United States Court Of Appeals For The Sixth Circuit Case Analysis Jorge A Montero Carlos Arbizu University Abstract: This case analysis will covers the impact of the McKennon V. Nashville Banner Publishing Co Supreme Court Of The United States Decision in any legal dispute regulated by Age Discrimination In Employment Act of 1967 (ADEA) and others regulation that covers the elimination of discrimination in the workplace, theRead MoreAge Discrimination in Employment Act of 19671647 Words   |  7 Pagesas health care improves, the older generation is living longer and are still working or just getting into the workplace. One of the biggest issues that these older individuals face is age discrimination within the workplace. The Age Discrimination in Employment Act (ADEA) of 1967 forbids employment discrimination on the basis of age. Through a detailed explanation and history of the law, this paper will examine how ADEA affects the professionals in the workplace, human resources, managers, and employersRead MoreEssay On How One Is Treated Differently In Employment932 Words   |  4 PagesHow One is Treated Differently in Employment The New York City Commission on Human Rights is concerned to protect all human beings in New York City. The New York City Commission on Human Rights emphasizes for employees ‘rights, and employers may not treat individuals differently because of their place of birth, country of origin, ancestry, native language, accent, or because they are perceived as looking or sounding foreign. All U.S. citizens, lawful permanent residents, and other work authorizedRead MoreMexican Americans Essay example751 Words   |  4 PagesMexicans immigrated to the United States back in the 1800s (Stanford, 2006). During 1848 the United States took over a part of Mexico which is now the Southwest (Stanford, 2006). Mexicans living in these areas were Mexican citizens before the acquisition. The United States even went into agreements with Mexico to have Mexicans work in the United States. Mexicans were treated with cruelty, while working the agriculture fields for years. The United States made several agreements with Mexico to haveRead MoreRetaliation And The Title Vii Of The Civil Rights Act Of 19641117 Words   |  5 PagesAeronautical University MGMT 533 Social Responsibility, Ethics and Law Daniel A. Papajcik March 6, 2016 Introduction Charges of workplace discrimination is said to be at an all time high. During the 2015 fiscal year the U.S. Equal Employment Opportunity released information that claims there were more than 89,000 charges filed for workplace discrimination. One of the top ten charges is said to be retaliation, which had an estimate 39,757 cases in 2015, which is 44.5 percent of all charges filed